Top

Improving your notifications

Welcome to this study, we really value your input!

We’re exploring new ways to maintain the security and privacy of your ATO online account. Your answers will help us to improve the security of our online services and protect your information online.

The activity should only take 5 to 10 minutes to complete.

Before we get started, there are a couple of things we need to mention:

This research will be used to better understand general issues relating to the services we provide.
The data and information gathered as part of this research is completely anonymous.
None of the information you provide can be used in relation to your tax or super affairs.

An introduction to myGov

myGov is a fast, simple way to access government services online. A secure myGov account lets you link to a range of Australian Government services, including the Australian Taxation Office, with one username and password.

You can access ATO online services through your myGov account. Once logged in to ATO online services, individuals and sole traders can manage their affairs all in one place.

Question 1. Do you have a myGov account? (required)

Yes

Unsure

Question 2. Have you ever received a notification regarding your ATO online account being linked to myGov? (required)

Yes

Unsure

Please read the following scenario and provide answers below.

You have a myGov account and receive the following notification. You have NOT made any recent changes to your account.

Hi James,

On 15 August 2016 9:40 AM AEST a new link to your Australian Taxation Office (ATO) record was created via myGov. This means online access to your personal tax and super information is available using this newly linked myGov account.

If this wasn't you call us on 13 28 61 (option 5)

Australian Taxation Office

Question 3. How would you prefer to receive this notification? Choose all that apply. (required)

SMS

Question 3a. Why did you choose SMS?

Question 3b. Why did you choose Email?

Question 4. After reading the notification, what would be your next step? (required)

Do nothing

Call the number provided

Contact my tax agent

Other (please specify)

Question 4a. Based on your previous answer, is there a reason why you chose not to take action?

Question 4b. Based on your previous answer, why did you choose to take that action?

Question 4c. Based on the notification you received, how important do you think it is for you to take action?

Not important

Slightly important

Moderately important

Very important

Question 4d. When are you most likely to take action after reading a notification from the ATO?

Immediately

During business hours only

Outside of business hours

It depends on the urgency of the notification

I’m not sure

Question 5. Based on the notification you received, did any of the following influence your decision regarding the action you took? Choose all that apply. (required)

I’m concerned about the security of my personal information

I have difficulty logging into myGov

I’m not sure where to find more information

It’s not clear what I’m supposed to do next

Other (please specify)

Tell us why.

Question 6. Based on the information provided in the notification, I am confident that this is from the ATO. (required)

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

What additional information should be provided to let you know this is an official ATO notification?

Question 7. How would you like to set up and update your notification preferences? Choose all that apply. (required)

Through myGov and ATO online accounts

Via the call centre

Through my Tax agent

Automatic (default account settings)

Other (please specify)

Tell us why.

Question 8. Of the following, in which situations would you expect to receive a notification from the ATO? Choose all that apply. (required)

Change to your bank account details

Change to your account contact details (i.e. phone number, email address and address)

A tax return or amended tax return is lodged

Other (please specify)

Tell us why.

Question 9. Someone other than you has attempted to access your ATO online account. What type of security measures would you expect to receive? Choose all that apply. (required)

Receive security code to complete the transaction

Receive a notification that a transaction has occurred

Receive a notification that your account has been locked until you confirm your identity

Other (please specify)

Tell us why.

Question 10. I am confident when using technology (mobile phones, tablets, computers etc.) (required)

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

Question 11. How often do you access your email? (required)

Frequently throughout the day (more than 3 times a day)

Occasionally throughout the day (1-3 times a day)

Only outside of business hours

Weekly

Less often

Other (please specify)

Tell us why.

Question 12. How often do you access your mobile phone? (required)

Frequently throughout the day (more than 3 times a day)

Occasionally throughout the day (1-3 times a day)

Only outside of business hours

Weekly

Less often

Other (please specify)

Tell us why.

Question 13. Have you ever been impacted by any online fraudulent activity?

Yes

I don’t know

Question 14. What age group do you belong to?

Younger than 18

18-25

26-45

46-65

Older than 65

Leave this field blank