GST at settlement results are in

Liam
22 August 2018

A little while ago we had you test two new online forms to see if they were user-friendly and made sense. The forms were the:

  • GST at settlement withholding notification
  • GST property settlement date confirmation.

Testing forms can be tricky. We don’t want to make you go through and fill all the form fields – that’s too much too ask of participants. It would also mean we would need to build a working prototype of both forms, which can be time consuming. 

Instead, we decided on something called a ‘First click test’. This is where you are given a task to complete by clicking somewhere on a static page. That click is recorded – then we ask you a few questions. This type of testing is a great way to see if our menus, buttons and form elements make sense.

Here's a look at what you thought of the two forms

Here's a quick look at what you thought of the two forms.

Opt-in email confirmation was confusing

We discovered that the email confirmation option on the GST at settlement withholding confirmation was a little confusing for some. You told us that the wording around the opt-in radio buttons was vague – meaning that you weren’t really sure what exactly would happen if you were to select the ‘yes’ button. Fear not though, as you said that we could fix something like this by simply having a look at the wording around the opt-in option – improving its clarity.


‘Help’ is good, but could be better

Help function You suggested improvements to the help function.

We asked where you would go if you were stuck when filling out the form and needed some assistance. Roughly two-thirds of you were able to locate the help icon at the top right-hand side of the form.

Despite the high success rate, we found a large trend among the data of people saying that it might make sense to have a help icon next to some of the potentially trickier fields. This would save someone scrolling back to the top of the form if they needed help – making accessing help even easier.


Buttons, buttons, buttons

Save button The save button could behave differently.

Click tests are really good for testing what people think certain buttons do and whether the naming of them is intuitive and reflects the function they serve. We put a fair few of our buttons through their paces in this test. And it’s safe to say, you provided some really great feedback.

Here’s a few of the things you told us:

  • buttons like ‘next’ could be greyed out and disabled until all the required form fields were filled
  • the ‘save’ and ‘next’ buttons within the accordion menus are very close together and it might cause confusion for some people. Instead you said that the ‘save’ button could be shuffled left, in line with the form fields above
  • having to go back through the form to change something is tedious, you thought that an ‘edit’ button could be included on the summary page that would take you back to the area that you needed to edit.

Change driven by you

We're big believers in the power of people driven data. That’s why we wanted to share this with you – to show you that your participation really matters in shaping our future digital experience. We’ve finished going through all the data and compiled it into a report for the project team.

Now, thanks to your help they can start a roadmap where changes to the forms will be assessed and prioritised, this may mean that some aren't taken up as they aren't viable right now. The roadmap will then be distributed to industry advising when further changes will be happening in the next design iteration – you'll be kept informed along the way. 

Thanks again for taking part, your feedback is important in shaping the future online forms experience.

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