Fast track to detailed content – the resultsATO Beta Share this 9 August 2016 Recently we ran a series of tests asking you to find detailed content on ato.gov.au. We wanted to see whether providing additional links in an accordion or drop-down menu helped you find the information you needed quickly and easily. What you had to do We asked you to find a number of pages on our website about a specific topic. To do this, you clicked on a link hidden within an ‘Additional Material’ accordion drop-down menu at the bottom of the page. We also asked you to complete a short survey about our ‘Additional Material’ feature and the types of information you look for when visiting ato.gov.au. The results are promising! From the 311 participants – including 50 tax professionals – most of you found the tasks easy to complete. You also gave us some valuable feedback about the design of the ‘Additional Material’ feature. You told us this feature: made it quick and easy to find links helped group page links in a logical way improved the readability of pages and ease of navigation was preferred over other content and links being visible all the time. Tax professionals prefer more detail Feedback from the survey shows a big difference in the types of information people want on ato.gov.au. As we suspected, tax professionals desire a lot more detail than non-practitioners – such as information on tax law including rulings, cases and policies. What is really interesting is that 96% of tax-professionals said a section in the ‘Additional Material’ drop-down containing links specific to tax professionals would be useful. “The feature is extremely useful, as quite often I will see something in a general article but want to then see the technical source of it (i.e. legislation, ruling PS LA, etc.) for further reading.” Next steps – what we can improve By participating in these tests you gave us a lot of valuable feedback about how we can improve the drop-down feature. This includes: providing more relevant content in our links improving the names used for section headings and titles providing clearer references to rulings We’re working on making these improvements – watch this space. Want to post comments anonymously? Type a comment, type your name, then check the box "I'd rather post as a guest" Please enable JavaScript to view the comments powered by Disqus.